Refund Policy

At RoseFae, each item is thoughtfully created with care, love, and a little bit of magic. Because our Products are homemade and crafted in small batches, all sales are final.

ALL SALES ARE FINAL

We do not offer refunds, returns, or exchanges. Please be sure to review all product descriptions, photos, and details carefully before completing your purchase RoseFae is NOT responsible for any lost, stolen, damaged packages OR damaged cups once your package is scanned by the mail carrier. All tracking information will be sent to the email attached to your order. If a package is lost, please file a claim with the mail carrier. 
If the customer has failed to enter the correct address or leave it incomplete, you will NOT receive a refund. 

ORDER ISSUES OR DAMAGE

RoseFae is NOT responsible for any lost, stolen, damaged packages OR damaged cups once your package is scanned by the mail carrier. All tracking information will be sent to the email attached to your order. If a package is lost, please file a claim with the mail carrier. 
If the customer has failed to enter the correct address or leave it incomplete, you will NOT receive a refund. 

HANDMADE WITH LOVE

Due to the nature of handmade and small-batch items, slight variations in color, texture, or design may occur. These natural variations are part of the charm and magic of RoseFae and are not considered defects.

QUESTIONS BEFORE YOU BUY

We're always happy to help! If you have any questions before placing your order, please reach out to us - we want your experience to feel just as magical as our creation.

Thank you for supporting RoseFae, a small business inspired by love, creativity, and a touch of fairy magic!